Privacy Policy

Last Updated: 2026
Effective Date: 01/01/2026

1. Introduction

Welcome to TMS TECH (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

Visit our website or any of our platforms.
Purchase hardware or IT support services from us.
Use any of our hosted software systems, including:
- Event Ticketing System (tix.tmstech.co.za)
- Voting Management System (vms.tmstech.co.za)
- TMS Payroll (payroll.tmstech.co.za)
- Inventory Management System (ims.tmstech.co.za)
- TMS POS (pos.tmstech.co.za)

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Who We Are

TMS TECH is a technology solutions provider and holding company offering:

Tech Hardware Sales: Computers, peripherals, networking equipment, and related devices.
IT Support Services: Technical assistance and maintenance.
Software Platforms: Hosted SaaS solutions across multiple business functions.

As the holding company for the platforms listed above, we act as the data controller for information collected through our website and as a data processor for data entered into our software systems by our clients.

3. Information We Collect

3.1 Information You Provide to Us

We may collect the following personal information when you interact with us:

Identity Information: Name, surname, company name, job title.
Contact Information: Email address, phone number, physical address.
Account Information: Username, password, account preferences.
Billing Information: Payment details, billing address, tax identification numbers.
Transactional Information: Purchase history, service usage, support tickets.
User-Generated Content: Data entered into our software platforms (e.g., employee records in Payroll, inventory data in IMS, voter information in VMS, attendee data in Ticketing, sales data in POS).

3.2 Information Collected Automatically

When you use our services, we may automatically collect:

Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, time spent, click patterns, referring URLs.
Location Data: Approximate geographic location based on IP address.
Cookies and Similar Technologies: See Section 8 below.

3.3 Information from Third Parties

We may receive information from:

Payment processors.
Business partners or resellers.
Public databases or credit bureaus (where applicable).

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide Our Services

Processing hardware orders and delivering products.
Providing IT support and troubleshooting.
Operating and maintaining our software platforms.
Managing your account and subscriptions.
Processing payments and issuing invoices.

4.2 To Communicate With You

Responding to inquiries and support requests.
Sending service notifications, updates, and security alerts.
Sending administrative messages (e.g., changes to our Terms or Privacy Policy).

4.3 To Improve Our Services

Analyzing usage patterns to enhance functionality.
Developing new features and products.
Conducting internal research and analytics.

4.4 To Comply with Legal Obligations

Meeting tax, accounting, and regulatory requirements.
Responding to lawful requests from authorities.

4.5 For Marketing (With Consent)

Sending promotional offers, newsletters, or product updates only where you have opted in.
You may opt out of marketing communications at any time.

5. How We Share Your Information

5.1 Our Commitment to Your Privacy

TMS TECH is committed to protecting your data. We explicitly state the following:

We do NOT share your data with competitors. Your information will never be sold, rented, or disclosed to any competing business entity.
We do NOT share your data with sales or marketing channels. Your information will not be shared with third-party advertisers, lead-generation services, or marketing networks.
We do NOT sell your personal information. Ever.

5.2 Limited Circumstances Where We May Share Data

We may share your information only in the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., hosting providers, payment processors, IT support). These providers are contractually bound to protect your data and may only use it to perform services on our behalf.
Legal Requirements: When required by law, regulation, court order, or governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.
Protection of Rights: When necessary to protect the rights, property, or safety of TMS TECH, our users, or the public.
With Your Consent: When you have explicitly authorized us to share your information.

5.3 Anonymized and Aggregated Data

We may use anonymized, aggregated data (which cannot identify you) for statistical analysis, reporting, and business improvement purposes.

6. Data Security

6.1 Our Security Measures

TMS TECH takes the security of your personal information seriously. We implement industry-standard administrative, technical, and physical safeguards, including:

Encryption: SSL/TLS encryption for data transmission.
Secure Infrastructure: Firewalls, intrusion detection systems, and secure server environments.
Access Controls: Role-based access, strong password policies, and multi-factor authentication where applicable.
Regular Audits: Periodic security assessments and vulnerability testing.
Employee Training: Confidentiality agreements and privacy training for all staff.
Data Backup: Regular backups to prevent data loss.

6.2 Your Responsibility

While we secure our systems, you are responsible for:

Keeping your login credentials confidential.
Using strong, unique passwords.
Notifying us immediately of any suspected unauthorized access.
Ensuring the accuracy and legality of data you input into our systems.

6.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights or freedoms, we will notify you and relevant authorities as required by applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purposes for which it was collected.
Comply with legal, tax, and accounting obligations.
Resolve disputes and enforce agreements.

When data is no longer needed, we securely delete or anonymize it.

Retention periods may vary depending on:

The type of data.
Legal requirements.
Contractual obligations.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve your experience and understand how our services are used.

8.2 Types of Cookies We Use

Essential Cookies: Required for the website to function (e.g., login sessions).
Analytical Cookies: Help us understand how users interact with our site.
Functional Cookies: Remember your preferences and settings.

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

9.1 Right to Access

You may request a copy of the personal information we hold about you.

9.2 Right to Correction

You may request that we correct inaccurate or incomplete information.

9.3 Right to Deletion

You may request that we delete your personal information, subject to legal retention requirements.

9.4 Right to Object or Restrict Processing

You may object to or request restrictions on how we process your data.

9.5 Right to Data Portability

You may request that we provide your data in a structured, commonly used format.

9.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time.

9.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at [Insert Email Address]. We will respond within the timeframes required by applicable law.

10. International Data Transfers

If we transfer your personal information outside your jurisdiction, we will ensure appropriate safeguards are in place to protect your data, in accordance with applicable laws.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

12. Third-Party Links

Our website or platforms may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website.
Sending an email notification (where appropriate).

Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

TMS TECH
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Physical Address]
Website: [Insert Website URL]

Data Protection Officer (if applicable):
Name: [Insert Name]
Email: [Insert Email Address]

15. Summary of Key Commitments

For your convenience, here is a summary of our core privacy commitments:

Commitment	Our Promise
Data Security	We protect your data with industry-standard security measures.
No Competitor Sharing	We never share your data with competitors.
No Marketing Sharing	We never share your data with sales or marketing channels.
No Selling Data	We never sell your personal information.
Transparency	We clearly explain how we use your data.
Your Rights	You can access, correct, or delete your data.
Uptime Commitment	We strive for 99% uptime on all hosted platforms.

By using any TMS TECH service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. TMS TECH recommends consulting with a qualified legal professional to ensure compliance with all applicable laws and regulations in your jurisdiction.